Warranty & Repair

electrine logoKOREA

  • ADDRESS 228-50, Saneop-ro 155beon-gil, Gwonseon-gu, Suwon-si, Gyeonggi-do, SOUTH KOREA
  • TEL +82-31-292-6649
  • FAX +82-31-278-1957


  • ADDRESS 3114 EK Maassluis, The Netherlands
  • TEL +31-(0)6-8134-7746
  • E-mail j.backelandt@engineelectric.com

electrine logoUSA [Ruckmarine LLC]

  • ADDRESS 12813 Caleb Drive Truckee,CA 96161 U.S.A
  • TEL +1-510-816-0101
  • E-mail scott@ruckmarine.com

electrine logoJAPAN [Tomoike Industrial Co.,Ltd]

  • ADDRESS 12F,Kintetsu Shin-Namba Bldg., 1-4-38, Minato-machi, Naniwa-ku Osaka 556-0017 Japan
  • TEL +81-6-7668-7668
  • SITE http://www.tomoike.co.jp


  • 01

    The product undergoes strict quality management and inspection process before production and introduction to market

  • 02

    When this product goes out under the normal use, we will repair it free of charge under warranty

  • 03

    Please state S/N of the product when you ask for repair service

  • 04

    Customer needs to pay repair charge after warranty runs out

  • 05

    For the product, warranty is 12 months from invoice date

  • 06

    Product shall be required or replaced any faulty parts during guarantee period free of charged under the correct usage and against manufacturing faults

  • 07

    The warranty does not cover the following circumstances even if such damages occur during guarantee period.

    • Damages caused by misuse, negligence, mishandling, nature disasters such as fire, flooding, pollution, insects or animals.
    • Set being repaired, modified by any unauthorized technicians
    • Some parts which are deteriorated by using very often such as frame, body, electrode, color
  • 08

    Before dispatching the faulty goods, it is imperative to coordinate the delivery with Electrine.
    Please note we are unable to deal with products of which we have not been notified and arranged prior to arrival.